Helpdesk - Bank transfers, bank accounts, instructions and error message

1. For a smooth process, we have set up the following bank accounts for you:

For German and EU customers:
Volksbank Emmerich, Germany

Ingo Bluemlein
IBAN DE32 3586 0245 3016 0970 11

For the Netherlands:
Rabobank Bergh Zeddam, the Netherlands

Ingo Bluemlein
IBAN: NL 80 RABO 0305 9559 18

For Romanian Customers:

Payments in Lei (RON):
Ingo Bluemlein
RO09 RZBR 0000 0600 2309 3118

Payments in Euro (€):
Ingo Bluemlein
RO05 RZBR 0000 0600 2309 3384

2. You have chosen to pay in advance when you placed your order.

Nice that you have ordered from us. With this payment method, our new customers have a simple method to pay for their order quickly and easily.
We have set up bank accounts in Germany, the Netherlands and Romania for you so that the payment arrives quickly.

In order to be able to deliver quickly, please transfer the invoice amount to an account of your choice.
Please make sure to state the following when making the transfer so that we can assign the payment to your order quickly and easily:

  • Name, first name
  • Order number
  • Customer number

You can also pay later with PayPal.
Please use the email address
 for the payment

Our registered customers can easily and conveniently pay for their order with the 2nd paid order by invoice. We only offer this payment method from the second registered order for Germany, Belgium and the Netherlands. (For customers from other countries, this is currently only possible after consultation. Please contact our support).

We are happy to help you personally - phone 0049 2822 791986

3. Did you choose to pay with an invoice when you placed your order?

We will send your order immediately and include an invoice in the package. Please pay within 7 days of receiving the goods to one of the bank accounts listed above.
Please provide the following information again:

  • Name. first name
  • Order number
  • Customer number

We only offer this payment method from the second registered order for Germany, Belgium and the Netherlands. (For customers from other countries, this is currently only possible after consultation. Please contact our support).

4. Has your PayPal or credit card payment failed?

If you have received an email from us in which we have informed you that we have not received the payment with PayPal or credit cards, please check the following now:

  • Please check your PayPal account, your credit card account or your bank account to see if there has been a transaction.
  • Normally, when we reported the error, there really was no transaction.
  • Please transfer the payment amount to one of the bank accounts mentioned following the instructions in advance payment
  • Please inform us by phone or email

phone 049 2822 791986

We are happy to help you with any questions - please contact us.
Thanks very much.

Your pharmacist Ingo Blümlein and the arzneiprivat team

Themen: bankaccounts  payments, billing, transaction, Paypal, Checkout

Medicines from Germany for the whole family - to all over in the European Union
We deliver German medicines at favourable prices directly to your home. Quick and easy with DHL, DHL Express or by DHL Parcel Nederland - - International Online Pharmacy

The pharmacy Arzneiprivat in Emmerich is part of the Sonnen-Apotheke and consists of a team of 26 employees, who personally take care of the delivery of your order in order to get the highest possible benefit for you. We know most of our customers personally from telephone conversations, and special questions are answered personally by the pharmacy manager. With our trained specialist staff such as a pharmacist for naturopathy and homeopathy and our beautician Linda Oimann, we stand for natural remedies and natural cosmetics from Dr. Hauschka at a good price and suitable advice. If you have any questions or requests, we will be happy to provide you with information and further tips to stimulate your self-healing powers. We offer a wide range of medicines from all leading manufacturers such as DHU, Kattwiga, Spenglersan, Pascoe, Heel, Hevert Wala and of course Weleda. We also offer products from Combustin with changing offers in addition to the favourable permanent price.
Popular products are Hoggar Night sleeping tablets and Sab Simplex drops for flatulence and cramps for your baby.Prescription medicines can also be ordered from us with a valid prescription.
Just have a look in our brand shop or directly in the Speedfinder for the medicine of your choice. And if you don't find what you are looking for - please call us, we will be happy to help you.
Our Romanian employee Doina, our Polish employees Malgorzata & Katarzyna and our Dutch employee Kelly are also happy to help across language barriers... read more

Secure shopping & payment

For medicines: For risks and side effects, read the package insert and consult your doctor or your pharmacy.

For veterinary medicines: For risks and side effects, read the package insert and consult your veterinarian or your pharmacy.

1 Manufacturer's suggested retail price (MSRP/UVP)

2 Pharmacy Selling Price (AVP). The AVP is not a manufacturer's recommended retail price. The AVP is a price applied by the pharmacies themselves for over-the-counter medicines, which corresponds to the binding selling price for pharmacies at which a pharmacy bills the product with the statutory health insurance company in certain cases (e.g. for children under the age of 12). .
In contrast to the AVP, the usual RRP is a recommendation from the manufacturer.

3 Prices incl. VAT Plus shipping

4 Price as long as stocks last

5 * Price advantage compared to the non-committal price recommendation of the manufacturer (UVP) or the non-binding manufacturer's declaration of the pharmacy sales price (UAVP) to the information center for medicinal products (IFA GmbH) / only for non-prescription products except books.


If you set up a user account in our shop, you will be guided through the ordering process more quickly, can track your current order process and much more.

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