Helpdesk - Bank transfers, bank accounts, instructions and error message
1. For a smooth process, we have set up the following bank accounts for you:
For German and EU customers:
Volksbank Emmerich, Deutschland
IBAN DE 32 3586 0245 3016 0970 11
BIC GENODED1EMR
For the Netherlands:
Rabobank Bergh Zeddam, Niederlande,
IBAN: NL 80 RABO 0305 9559 18
BIC: RABONL2U
For Romanian Customers:
Payments in Lei (RON)
RO09 RZBR 0000 0600 2309 3118
BIC RZBRROBU
Payments in Euro (€):
RO05 RZBR 0000 0600 2309 3384
BIC RZBRROBU
PayPal:
You can pay directly to our PayPal account: pay@apotheke-emmerich.de
2. You have chosen to pay in advance when you placed your order.
Nice that you have ordered from us. With this payment method, our new customers have a simple method to pay for their order quickly and easily.
We have set up bank accounts in Germany, the Netherlands and Romania for you so that the payment arrives quickly.
In order to be able to deliver quickly, please transfer the invoice amount to an account of your choice.
Please make sure to state the following when making the transfer so that we can assign the payment to your order quickly and easily:
- Name, first name
- Order number
- Customer number
You can also pay later with PayPal.
Please use the email address pay@apotheke-emmerich.de for the payment
Our registered customers can easily and conveniently pay for their order with the 2nd paid order by invoice. We only offer this payment method from the second registered order for Germany, Belgium and the Netherlands. (For customers from other countries, this is currently only possible after consultation. Please contact our support).
We are happy to help you personally - phone 0049 2822 791986
3. Did you choose to pay with an invoice when you placed your order?
We will send your order immediately and include an invoice in the package. Please pay within 7 days of receiving the goods to one of the bank accounts listed above.
Please provide the following information again:
- Name. first name
- Order number
- Customer number
We only offer this payment method from the second registered order for Germany, Belgium and the Netherlands. (For customers from other countries, this is currently only possible after consultation. Please contact our support).
4. Has your PayPal or credit card payment failed?
If you have received an email from us in which we have informed you that we have not received the payment with PayPal or credit cards, please check the following now:
- Please check your PayPal account, your credit card account or your bank account to see if there has been a transaction.
- Normally, when we reported the error, there really was no transaction.
- Please transfer the payment amount to one of the bank accounts mentioned following the instructions in advance payment
- Please inform us by phone or email
phone 049 2822 791986
sonnen@apotheke-emmerich.de
We are happy to help you with any questions - please contact us.
Thanks very much.
Your pharmacist Ingo Blümlein and the arzneiprivat team
Themen: bankaccounts payments, billing, transaction, Paypal, Checkout
