arzneiprivat - who we are
Pharmacist I. Blümlein
German online pharmacy - personal, inexpensive and fast delivery in the EU - arzneiprivat
Why arzneiprivat?
We deliver German medicines at favourable prices directly to your home.
Of course also to France, Spain, Italy, Greece and the whole EU.
Personal - The personal care of our customers is especially important to us. Our pharmacy consists of a team of 30 employees who are personally committed to delivering your order in order to get the highest possible benefit for you. We know most customers personally from telephone conversations, and special questions are answered personally by the pharmacy manager.
Quality - All our products meet the highest standards in Germany. We are an officially registered pharmacy with the DIMDI and have certification that we are a pharmacy that legally sells medicines and drugs online.
Safety - Our products come from certified suppliers, our pharmacy has tradition and meets all requirements of European and German laws.
Flexibility - We have come up with a process that is as simple as possible for our customers and offers age-independent options. So you can order online or by e-mail. You can pay online or in advance or partly by invoice, you can use standard or the DHL Express service.
Uniqueness - We have products you won't find anywhere else, all from Germany and at really good prices.
Offers - Every month we launch offers and promotions that you can benefit from. You'll always find them on the home page.
Simplicity - With access to your account, you can quickly place orders, track order status or save products to your favourites list.
Advice - You always have access to free advice and our team is always available to help you. A pharmacist for naturopathy and phytotherapy, a pharmacist for officinal pharmacy, many pharmaceutical technical assistants and a beautician are happy to provide you with advice.
Information - We have recently started the arzneiprivat - blog, where we will publish articles and answers to our customers' questions. There will also be posts about us and our everyday pharmacy life. Sign up to receive our news and advice.
Neutrality - We offer a broad treatment spectrum of all medicines and remedies available in Germany, we do not favour any individual brands and often use natural products from homeopathic or anthroposophic medicine.
Health - Our goal is your health and that of your family. Therefore, many of the products we select are herbal, organic and natural ingredients that contribute to the health of the body in a non-aggressive way.
arzneiprivat - who are we?
arzneiprivat is the online pharmacy of the Sonnen-Apotheke from Emmerich. Our pharmacy is run by the 4th generation of the Blümlein family. The owner Ingo Blümlein is a pharmacist with heart and soul, with specialist training in naturopathy and homeopathy.
You can find more information about the Sonnen-Apotheke on our local pharmacy website www.apotheke-emmerich.de. Information about our origins and history can be found here.
Also visit our blog and facebook page to get to know us better
With our trained specialist staff such as a pharmacist for naturopathy and homeopathy and our beautician Linda Oimann, we stand for natural remedies and natural cosmetics from Dr. Hauschka at a good price and appropriate consultation.
If you have any questions or requests, we will be happy to provide you with information and further tips to stimulate your self-healing powers. We offer a wide range of medicines from all leading manufacturers such as DHU, Kattwiga, Spenglersan, Pascoe, Heel, Hevert, Wala and of course Weleda. We also offer products from Combustin with changing offers in addition to the favourable permanent price.
Just have a look in our brand shop or directly in the Speedfinder for the medicine of your choice. And if you don't find what you are looking for - please call us, we will be happy to help you.
Our Romanian employee Doina, our Polish employees Malgorzata & Katarzyna and our Dutch employee Kelly are also happy to help across language barriers.
Come and join our virtual community. We regularly post information material or various offers there.
Contact times - how and when can you reach us?
We have chosen to advise you personally and quickly, also on the phone. Do not hesitate to contact us. We will be happy to advise you. You can also ask in writing by e-mail to be called back for a personal consultation.
We are available in person during the following opening hours:
| Monday | 9:00 - 17:00 |
| Tuesday | 9:00 - 17:00 |
| Wednesday | 9:00 - 17:00 |
| Thursday | 9:00 - 17:00 |
| Friday | 9:00 - 17:00 |
| Saturday | 9:00 - 12:00 |
Would you like to talk to us in Dutch?
Our Dutch employee, is personally available from Monday to Friday from 10:00 to 16:00.
Would you like to talk to us in Polish?
Katarzyna, our Polish staff member, is personally available on Tuesdays, Wednesdays and Thursdays from 10:30 to 13:30.
Malgorzata, our Polish employee, is personally available to you on Mondays and Fridays from 10:30 to 13:30.
Would you like to talk to us in Romanian?
Doina, our Romanian employee, is personally available to you from Monday to Friday from 09:00 to 15:30.
You would like to talk to us in English?
English-speaking staff are available at all times during opening hours.
They will answer your questions.
Telephone: 0049 2822 791986
Mail: info@arzneiprivat.de
What are our shipping conditions?
We will ship your order within the EU.
You are also welcome to collect your order from our pharmacy in Emmerich. To do so, please order the desired medicines and/or products as usual. You will receive an e-mail as soon as the order is ready for you at the pharmacy.
For the postcode area 46446, delivery by local express delivery can be selected. Delivery in this postcode area is free of charge.
General information on shipping:
Standard shipping is only available to the countries listed below:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands.
Shipping in Germany and the EU is done with DHL. In the Netherlands and to Belgium, shipping is via DHL Parcel Nederland. Depending on the size of your order, shipping will be by DHL. The respective shipping costs are listed below.
For items shipped in an insulated box, we charge a flat rate of 2,50 €.
We are also happy to offer you DHL EXPRESS shipping for faster delivery. For this we charge 20 € within Germany and 40 € for the rest of the EU.However, depending on the remoteness of the place of residence, delivery may take longer. Please note that delays may occur due to public holidays and certain delivery conditions of some medicines (e.g. Helixor or abnobaVISCUM). Please contact us in case of doubt.
Shipping costs:
Germany:
- 5 € shipping for orders under 50 €
- Free shipping for orders over 50 €
Netherlands, Belgium:
- 7 € for shipping with DHL Parcel Nedeland under 150 €
- Free shipping for orders over 150 €
Austria, Poland and Romania:
- 10 € shipping costs for an order value below 150 €
- from an order value of 100 € the delivery is free of charge
All other EU countries like France, Spain, Italy or Greece, if listed :
- 15 € shipping costs for an order value below 150 €
- from an order value of 150 € the delivery is free of charge.
For DHL EXPRESS shipping throughout EU we charge 40 € and within Germany 20 €.
For items shipped in an insulated box, we charge a flat rate of 2,50 €.
Notes for shipments abroad:
The stated shipping costs refer to non-bulky shipments up to a maximum weight of 5 kg
Delivery time:
The delivery time is usually 1 to 3 working days to Germany and the Netherlands. The delivery time to other EU countries is usually 3 to 6 working days and depends on the availability in the destination country. We will be happy to inform you personally.
You will receive a shipping notification with the tracking code of our shipping service provider.
What do I need to know about the delivery?
On the day of your order, you will receive a notification from us and an e-mail from your chosen shipping service provider (DHL - express delivery or DHL - standard delivery) with the AWB code and the delivery address.
How are the products used?
All products ordered come from our pharmacy in Germany and have a package insert in German only. Contact us to get the instructions for use.
If the medicine you ordered is only available on prescription, use the medicine according to the prescribing doctor's instructions.
If you have any further questions about your order, please refer to the "Frequently Asked Questions" or "Delivery Details" sections on the website or contact us at info@arzneiprivat.de
Payment methods:
When you shop with us, use one of the many payment options.
Payment:
Payment can be made by prepayment, PayPal, credit card, invoice or Sepa direct debit, or in cash when you collect the goods in our pharmacy.
PayPal:
You pay the invoice amount via the online provider PayPal.
You must be registered or register first, legitimise yourself with your access data and confirm the payment instruction to us (exception, if applicable: guest access).
You will receive further instructions during the ordering process.
Prepayment / Invoice / Bank details:
Volksbank Emmerich, Germany, Ingo Bluemlein IBAN DE32 3586 0245 3016 0970 11, BIC GENODED1EMR.
Rabobank Bergh Zeddam, Netherlands, Ingo Bluemlein, IBAN NL 80 RABO 0305 9559 18
Invoice / Sepa direct debit:
Unfortunately, we can currently only offer this service to registered customers from the second order onwards for Germany, Belgium and the Netherlands. (For customers from other countries, this is currently only possible after consultation).
Please contact our support:
0049 2822 791986, or gladly by e-mail: info@arzneiprivat.de
We are open to questions and suggestions and look forward to your feedback.
Further informations:
What you should know:
• Since 01.01.2004, the mail order and home delivery of prescription-only medicines has been possible in Germany, subject to legal requirements.
• The possibility of sending prescription medicines to customers outside Germany depends on the laws of the respective country.
• The prices for prescription medicines and prescription charges are prescribed by law. Discounting is not permitted.
• Dispatch will only take place once we have received the original prescription from the prescribing doctor.
• If home delivery is possible and requested by you, please have the prescription ready for collection.
• Once we have received the prescription, it will usually be dispatched within 2 days. In exceptional cases we will notify you.
• Please note that if you choose payment in advance, we will ship your order after we have received your payment.
The following medicines cannot be sent:
• Narcotics.
• Medicinal products that must be transported refrigerated.
• Medicinal products that are particularly sensitive to transport.
• Medicinal products that are considered hazardous substances for transport.
• Veterinary medicinal products for food-producing animals.
If you have any further questions, please do not hesitate to contact us.
If you have any questions, please do not hesitate to contact us.
Stay healthy!
Your team arzneiprivat - med4eu
Ingo Blümlein
Topics: arzneiprivat, cheap medicines, medicines, mail order, delivery, service, customer satisfaction, customers, fast delivery, naturopathic practice, alternative practitioner, personal care,homeopathy, naturopathy.
